ROI

The Pneumatic Tube Systems Specialist

CUSTOMER SUPPORT SERVICES

ROI Systems, Inc.'s customer support and help desk services are available to our clients in need of a variety of services from telephone trouble shooting to remote access and diagnostics support. ROI Systems, Inc. is committed to providing a high quality, responsive support service to our clients. We understand the need to maintain the operations of the pneumatic tube delivery system to support the operational needs of our clients.

ROI Systems, Inc.
950 Ensell Road
Lake Zurich, IL 60047
1.800.229.7647 Toll Free
1.847.726.0081 Main

Hours of Operations:

8:00 AM to 5:00 PM Monday through Friday
Voice messaging service available off hours and weekend

For non-critical questions or inquiries, you can email ROI Systems, Inc. at support@roi-sys.com or info@roi-sys.com. We will respond to your question or inquiry within 24 hours.

Pevco installations can call Pevco Systems, Inc. during off hours and weekends for manufacturer support at:

Pevco Pneumatic Tube Systems
1401 Tangier Drive
Baltimore, MD 21220
1.800.296.7382 Toll Free
1.410.931.8800 Main

Pevco will respond to messages left off hours. Please leave your location, name, a callback number and brief description of the problem. 
 
 

On-site Services

 

ROI Systems, Inc. maintains a staff of fully trained and qualified technical support personnel to address our clients needs. ROI Systems technical support personnel can assist clients remotely via the telephone, leveraging our remote diagnostic capabilities. Additionally, ROI Systems technical support personnel can be dispatched to a customer site to assist in problem trouble shooting and resolution. ROI Systems technical support personnel will arrive on site with many of the parts needed to resolve a customer issue during the service call.

ROI Systems, Inc. On-site Services are billed on a time and material basis.

ROI Systems, Inc. offers our clients a complete portfolio of Preventative Maintenance programs that can be customized to suite your needs.
Pneumatic tube delivery systems need to be regularly maintained to provide optimal performance. Routine maintenance services will evaluate the performance of existing infrastructure to determine if system use has degraded components of the system. With preventative maintenance, ROI Systems works to identify potential failures due to use and normal wear and tear on system components. ROI Systems personnel will make the needed repairs and adjustment to maintain optimal system performance. ROI Systems personnel can either use a customer existing inventory of spare parts or provide those parts as billable with the Preventative Maintenance Service Call.

Preventive Maintenance Service is available as a Quarterly, Bi-yearly or Yearly services. The offering is customizable to your needs and desires.

Contact ROI Systems, Inc. for more information at:

ROI Systems, Inc.
950 Ensell Road
Lake Zurich, IL 60047
1.800.229.7647 Toll Free
1.847.726.0081 Main
support@roi-sys.com